Privacy Policy

Who we are

This website belongs to Danbury Water Pros LLC ("we," "us," or "our"). We are a small home water treatment company in Connecticut.

This Privacy Policy explains what information we collect on danburywaterpros.com, why we collect it, and how you can control it. We keep it short and in plain English.

What we collect

When you fill out a form on our website, call us, text us, or email us, you may give us:

• Your name
• Your phone number
• Your email address
• Your home address or town
• Water details, like the service you are interested in, your water source (city water or private well), and what you notice about your water
• Any water test results, photos, or quotes from other companies that you choose to send us
• Anything else you write in a message to us

Please do not send us payment card numbers, bank details, or other sensitive information through our website forms.

Why we collect it

We use your information to:

• Contact you about your request
• Talk with you about your water and give you a recommendation and price
• Schedule and complete your installation if you decide to go ahead
• Send reminders about filter changes or service, if you ask us to
• Keep basic business records, as the law requires

We do not use your information for anything unrelated to your water or your request.

Text messages

We only send text messages to people who check the text message box on our website forms, or who text us first. Checking the box is optional. Texts are about your request, your consultation, scheduling, and service reminders.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time.
• Reply HELP for help, or contact us at (475) 377-5255 or contact@danburywaterpros.com.

We do not sell, rent, or share your phone number or text message consent with third parties or affiliates for their marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Who we share it with

We do not sell your personal information. We only share it when we need to, to serve you:

• Our installers. The licensed plumber who installs your system gets your name, address, phone number, and job details so they can do the work.
• Service providers that run our business. This includes our website host, our customer management and form service (GoHighLevel), and our phone, text, email, and scheduling tools. They only use your information to provide those services to us.
• When the law requires it. For example, to answer a valid legal request, or to protect our rights or the safety of others.

Cookies and analytics

Our website uses only a small amount of basic technology to work properly. Like most websites, it may use cookies, which are small files saved in your browser.

If we use analytics tools, such as Google Analytics, they help us see things like how many people visit and which pages they view. This information is general and is not used to identify you personally. You can block or delete cookies in your browser settings, and the website will still work.

Our pages also load fonts and maps from Google, which may receive basic technical information, like your IP address, when you view those pages.

How we keep your information safe

We only keep your information as long as we need it for your request, your service, and our business records. We use reasonable steps to protect it, like secure accounts and limited access.

No website or email system is 100% secure, so please do not send us sensitive information you would not want shared.

Your choices: update or delete your information

You can ask us to see, correct, update, or delete the information we have about you. Just email us at contact@danburywaterpros.com. We will answer within a reasonable time.

We may need to keep some records if the law requires it, for example records of a completed installation or payment.

To stop text messages, reply STOP to any text. To stop emails, reply and ask us to stop.

Children

Our website and services are for adults and homeowners. We do not knowingly collect information from children under 13. If you think a child has sent us information, email us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact us

Questions about your privacy? Contact us:

• Business: Danbury Water Pros LLC
• Email: contact@danburywaterpros.com
• Phone: (475) 377-5255
• Serving Danbury, CT and nearby towns